Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 2-4 business days to receive your order.

Question 2

How to track my order?

Accepted Answer

Please track your order at our Tracking page.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page or email us: customerservice@martinandpleasance.co.uk

Question 5

When will my order ship?

Accepted Answer

We will dispatch the order within one business day. Your order tracking number will be emailed to you once released by Royal Mail. This can take up to 48 hours after dispatching from our Service Centre. Delivery times will vary based on location.

Question 6

Standard UK Shipping Rates

Accepted Answer

All parcels for STANDARD delivery within the United Kingdom are sent via Royal Mail 48 Hour Tracked Service. Shipping rates are charged based on a flat rate of £3.99 per order. This rate is shown as Shipping Cost in the Checkout. Shipping is FREE for all orders over £24.99 within the United Kingdom.

Question 7

Express UK Shipping Rates

Accepted Answer

All parcels for EXPRESS delivery within the United Kingdom are sent via Royal Mail 24 Hour Tracked Service. Shipping rates are charged based on a flat rate of £3.99 per order. This rate is shown as Shipping Cost in the Checkout. EXPRESS Shipping is £1.99 for all orders over £30.00 within the United Kingdom. Please not that additional shipping charges to Northern Ireland apply.

Question 8

Order #1111 Delivery Issue

Accepted Answer

Thank you for getting in touch. We're sorry to hear about the issue with your delivery. We will look into this with the courier and confirm the delivery details, including the house number and address where the parcel was left. In the meantime, could you kindly check with any nearby neighbours in case it was misdelivered? We will update you as soon as we have more information. Thank you for your patience, and we sincerely apologise for any inconvenience caused.

Question 9

Do international shipments require import taxes or customs duties?

Accepted Answer

Yes, international shipments may incur import taxes or customs duties. These charges vary by country and are the responsibility of the recipient.

Question 10

What should I do if my order never arrived?

Accepted Answer

Please contact our customer support team. We�ll be happy to assist you! Email us at **customerservice@martinandpleasance.co.uk**.

Question 11

How can I redeem a coupon to my last order?

Accepted Answer

If your order has already been placed with a coupon code, a new code cannot be applied to the same order and can only be used for a new one. However, if a code has not yet been applied, our support team will be happy to assist you.

Question 12

My tub arrived open, damaged, or incorrect. What should I do?

Accepted Answer

We sincerely apologise for the inconvenience. We would be happy to send you a replacement tub. Please contact our customer service team at customerservice@martinandpleasance.co.uk with your order details, and we will resolve the issue promptly. Thank you for your understanding!

Question 13

How can I amend my order?

Accepted Answer

Please contact our customer support team. We�ll be happy to assist you! Email us at **customerservice@martinandpleasance.co.uk**.

Question 14

Can I change my address after my order has been shipped?

Accepted Answer

If your order has already been shipped, you can try contacting Royal Mail to update the shipping address before delivery. Alternatively, you may visit your local Royal Mail office to collect your order.

Question 15

Where can I get a receipt of my order?

Accepted Answer

Contact our customer support and we will gladly accomodate your request.

Question 16

Do you ship to my country?

Accepted Answer

Contact our support and we will gladly help you find out.

Question 17

I have not received my order confirmation email,

Accepted Answer

If you haven�t received it after a short while, please check that your details are correct and look in your inbox or spam folder. If you still can't find the confirmation email, please contact our support team.

Question 18

How can I contact you?

Accepted Answer

If you have any problems with your order or would like to provide feedback (positive or otherwise), please email us at customerservice@martinandpleasance.co.uk.

Question 19

Serve

Accepted Answer

Adult (12years +): 2 heaped teaspoons (10g) daily For those new to Vital All-In-One, we recommend for the first 2-4 weeks while your body is adjusting to start with half a serve, which is one teaspoon (5g), then gradually increase to a full serve. For Children under 12 years, due to the detoxing herbs, we would recommend talking to your health care practitioner before taking Vital All-In-One. Or take as directed by your practitioner. Practitioners may decrease the starting serve in pregnancy or sensitive people to lessen the possible detoxing effects.

Question 20

Is Vital All-In-One a different product to Vital Greens?

Accepted Answer

No, Vital All-In-One is the exact same formula as Vital Greens. The name was changed to Vital All-In-One to more accurately reflect the comprehensiveness of the formula, that it is more than just greens.

Question 21

Will I experience any effects from taking Vital All-In-One for the first time?

Accepted Answer

Generally Vital All-In-One is very well tolerated. Vital All-In-One contains ingredients that cleanse and detox the system, thus some people may experience mild symptoms when you first start taking Vital All-In-One . This may include mild nausea, bloating, excessive flatulence, general gut discomfort or a minor skin irritation.

If this does occur, we recommend reducing the dose of Vital All-In-One by half while your body adjusts (approx.. 2 - 4 weeks), and then gradually increase to the full 10g dose.

If these sorts of symptoms become extreme or start to influence your day to day routine, please discontinue Vital All-In-One and gain some support from your health care practitioner

Taste

With fruits, vegetables & a natural sweetener complex within its 70 ingredients, you may be surprised at how good Vital All-in-One tastes.

Vital All-in-One is best mixed into water. We recommend chilled water mixed in a shaker or blender if possible.  But if you are short on time, just mixing with a spoon is perfectly fine too!  If you find the taste of Vital All-in-One a bit strong, you can always mix it into your daily smoothie.

If you'd like to taste Vital All-in-One before you buy, please contact us to request a free sample from us.

Question 22

What is the best time of the day to take Vital All-In-One ?

Accepted Answer

First thing in the morning on an empty stomach is ideal, however you may take Vital All-In-One any time of the day. Vital All-In-One is best taken before meals or at least one hour after meals to help with maximum absorption.

Question 23

Over what length of time can I take Vital All-In-One ?

Accepted Answer

Vital All-In-One is designed to be taken daily and ongoing.

Question 24

Why do I have to keep Vital All-In-One in the fridge once I have opened it? Do I have to use it within a certain period

Accepted Answer

We recommend keeping Vital All-In-One in the fridge once it is opened, due to the probiotic (micro-organisms) content.

Probiotics are living organisms and need to be kept in the refrigerator to minimize the loss of potency, but as they are freeze dried this does not become an issue until the tub is opened, as the probiotics need air and warmth to live. Alternatively, you can keep Vital All-In-One in a cool, dark place, but ideally the fridge is best. We recommend consuming Vital All-In-One within 90 days of opening (and in the fridge) to maintain potency & freshness.

Question 25

Anything to consider before taking Vital All-In-One?

Accepted Answer

If you are under the care of a practitioner for any disease or serious condition, please discuss with them before taking Vital All-In-One for the first time.

Question 26

Are there any concerns with taking Vital All-In-One while I am on prescription medications?

Accepted Answer

Vital All-In-One is a food, however you should inform your healthcare professional of any significant lifestyle or dietary changes if you are taking prescription medications, as it is important that they are aware of everything you take and can assess your individual health needs.

Question 27

Can I take Vital All-In-One if I am also pregnant/breastfeeding?

Accepted Answer

We recommend consulting with a health care professional whilst pregnant or lactating prior to taking Vital All-In-One . Its important that care is taken when taking ingredients that may stimulate a detoxing response while pregnant or breastfeeding and many practitioners will reduce the dose and monitor closely. Its also important that your individual health needs are considered.

Question 28

Vital All-In-One contains wheat grass, is it wheat free?

Accepted Answer

Yes Vital All-In-One is wheat free and gluten free. Wheat grass is suitable for people avoiding gluten and wheat because it is cut when it is very young; at this stage the grass does not contain any gluten. The gluten is present in the wheat kernel, after the wheat plant has grown for a long time.

Question 29

Is there Soy in Vital All-In-One ? Where is the Lecithin derived from?

Accepted Answer

There is no added Soy in Vital All-In-One however the Lecithin is derived from Soy.? As the Lecithin is extracted from Soy very little actual Soy is left over so we don?t need to be concerned that there is large amounts of Soy in Vital Green. There may be traces of Soy, anyone with a history of allergy is best to avoid Vital All-In-One.

Question 30

How many fruits and vegetables are in Vital All-In-One? Do I still need to eat fruits and vegetables if I take Vital All-In-One every day?

Accepted Answer

While Vital All-In-One should not replace fruit and vegetables in your diet, it contains the antioxidant equivalent of 8 ? 10 serves of fruit and vegetables. Vital All-In-One supports the national dietary guidelines for Australians that encourage the intake of a wide variety of nutritious foods daily*.  * As recommended by the Australian Government Department for Health & Ageing

Question 31

Is there any caffeine in Vital All-In-One?

Accepted Answer

Cocoa Beans do contain a small amount of caffeine naturally. This equates to approx. 0.24mg of caffeine in every 10g daily serve of Vital All-In-One. This is a very small amount. An average cup of coffee has approx. 100mg of caffeine.

Question 32

Is Vital All-In-One Yeast free?

Accepted Answer

Yes although we use a high quality extract that is taken from the wall of a yeast cell, called Saccharomyces cerevisiae.  This does not mean Vital All-In-One contains yeast.  All of the yeast cell is discarded  it is only the beta glucans compound that we extract out and include in the actual product.

Question 33

I notice you use certified organic ingredients inVital All-In-One. Why aren't all of the ingredients organic?

Accepted Answer

Vital All-In-One uses organic ingredients where possible. Our aim is to provide our consumers with the most organic Vital All-In-One product as possible at the time of manufacture. We guarantee that every ingredient we identify on our label as being organic is organic in every manufactured batch of Vital All-In-One. We do aim to source as many additional organic ingredients as are available at the time of manufacture, and as such, some batches may include more organic ingredients over and above what is stated on the label. In Australia, it is not possible to source and supply each of the 78 Vital All-In-One ingredients in a certified organic form.

Question 34

Are there any genetically modified (GM) ingredients in Vital All-In-One?

Accepted Answer

No, there are no genetically modified ingredients in Vital All-In-One.

Question 35

Can I start with a full serve?

Accepted Answer

If you are new to powdered supplements, we recommend starting with just one teaspoon per day. You can then gradually increase to the full two-teaspoon serve over 2–4 weeks. This will help minimise any detoxing effects, such as bloating, that you may experience when first taking Vital All-in-One.

Question 36

Is Vital All-in-One a meal replacement?

Accepted Answer

No, Vital All-In-One is not designed as a meal replacement product. With 70 ingredients, it contains the antioxidant equivalent of 8-10 serves of fruit and vegetables but is not intended to replace your intake of healthy foods including fruits and vegetables. It is designed to be taken daily in conjunction with a healthy balanced diet. You can add Vital All-in-One to a smoothie or mix it up with Vital Protein to give it an extra nutritional boost.

Question 37

Where can I buy Vital greens in the uk?

Accepted Answer

You can purchase Vital Greens, now known as Vital All-In-One, directly from us. We offer a range of sizes and flavors to suit your preferences.

Question 38

Does the Vital All-In-One have a resistant coating?

Accepted Answer

The Vital All in One does not have a resistant coating. It is designed as a powder for easy mixing with water or your preferred beverage, allowing for quick absorption and convenience.

Question 39

Can Vital All-In-One still be used after 90 days of opening?

Accepted Answer

Yes, Vital All-In-One can typically be used for an additional 30-60 days after opening, depending on storage conditions. Keeping it refrigerated helps maintain freshness. However, always check for any changes in texture, smell, or taste before continuing use.

Question 40

Can I use my product after the best-before date?

Accepted Answer

The product is best used before its best-before date for optimal freshness. However, this date serves as a guideline, and the product remains safe to use beyond that time. The quality and efficacy will generally be maintained for some time after the best-before date.

Question 41

Is Vital all in one powder independently tested?

Accepted Answer

Yes, it has been tested in our own labs in Australia

Question 42

How do you mix Vital All-In-One with water?

Accepted Answer

To mix Vital All-In-One with water, follow these steps:

1. Measure the serving: Scoop out the recommended serving size (usually around 10g or 2 teaspoons) of Vital All-In-One powder.
2. Add water: Pour 200-300 ml of cold water into a shaker or glass.
3. Mix well: If using a shaker, close the lid and shake vigorously until the powder is fully dissolved. If using a glass, stir thoroughly with a spoon.
4. Optional: Add more water for a lighter taste, or mix it with juice or a smoothie for added flavor.
5. Drink promptly: Consume immediately after mixing for the best taste and consistency.

Question 43

Is your product tested for heavy metals?

Accepted Answer

Yes

Question 44

Does your Vital All in One contain Omega?

Accepted Answer

No

Question 45

If I'm taking Vital All-In-One do I need to take other supplements?

Accepted Answer

When taking Vital All-In-One, a comprehensive multi-nutrient supplement, you receive a wide range of vitamins, minerals, antioxidants, probiotics, and other beneficial ingredients. You can take additional supplements as needed to support your specific health goals.

Question 46

I have just started Vital All-In-One and wonder if its ok to take the protein powder or collagen?

Accepted Answer

It is generally safe to take protein powder or collagen alongside Vital All-In-One, as they can complement your overall nutrition and wellness routine. Protein powder supports muscle growth and recovery, while collagen helps improve skin elasticity, joint health, and overall vitality. However, we recommend consulting a healthcare professional before adding any new supplements to ensure they are suitable for your individual health needs.

Question 47

Whats in the travel box?

Accepted Answer

Vital All-In-One Travel Box 30 sachets of 10 gram quantity in each.

Question 48

Is vital all in one high histamine?

Accepted Answer

No

Question 49

How long does it take to get the benefits of VITAL and feel the difference?

Accepted Answer

You need to consume daily for 10 days consistently

Question 50

What is the source of Omega Fats in Vital All-In-One?

Accepted Answer

The highest source comes from the added Flaxseed. This has its limitations in that the body needs to convert the omegas to EPA and DHA itself, which is not as efficient as taking seafood sources (Fish Oils) of Omega oils, however it is critical that we maintain our Vegan and Vegetarian certification and hence cannot add fish or animal products.

Question 51

Does Vital All-In-One contain collagen?

Accepted Answer

No

Question 52

How much caffeine is in Vital All-In-One?

Accepted Answer

- Green Tea (Camellis sinensis) in Vital All-In-One contains 5-7% maximum caffeine. This equates to 3.35 ¬ to 4.69mg of caffeine per serving size. (a cup of coffee has about 100mg of caffeine). - According to regulatory guidelines, this is considered to be termed to provide a small amount of caffeine. The amount of caffeine is below the threshold where it needs to be stated on the label in actual mg ¬as any amount under 10mg is considered (from technical regulatory perspective) to be only a small amount.

Question 53

What is the iodine serve in Vital All-In-One?

Accepted Answer

We actually do not test for iodine (not required).Vegetables can contain iodine if it is present in the soil they are grown in, so his product may not be suitable for someone who has been diagnosed with Hashimotos.

Question 54

Vital all in one Sunflower Free?

Accepted Answer

Yes

Question 55

Why aren’t natural sweeteners like Stevia or Honey used in Vital All-In-One?

Accepted Answer

The sweetener we use in Vital All-In-One is organic Thaumatin. It is an intense sweet protein naturally extracted from the seed shells of the West African Katemfe fruit. In past formulations of Vital Greens we have used stevia, however feedback from customers has told us the taste was too artificial, and feedback has been very positive since the introduction of Thaumatin in our range.

Question 56

Is the sweetener used in Vital All-In-One made from corn syrup?

Accepted Answer

No, the sweetener we use is made from Thaumatin, an intense sweet protein naturally extracted from the seed shells of the West African Katemfe fruit.

Question 57

Is there iron found in Vital All-In-One?

Accepted Answer

Vital Greens has no added iron. Some of the ingredients contain iron naturally, especially green leafy plants, so this does contribute to your daily iron requirement. If you are iron deficient or anaemic, you will need to still follow the advice of your healthcare professional and add a suitable iron supplement to your daily routine. (see Spatone).Please note that your Iron supplement must be taken at a different time to Vital Greens for best absorption results.

Question 58

Does VAIO include oxalates?

Accepted Answer

We do not test Vital All in One specifically for the level of oxalates. You will see from the ingredient list that the formula does contain some typically high oxalate foods, such as spinach leaf & kale. We would be more than happy to send you some samples & a product leaflet if you wanted some further information to review and/or discuss with your healthcare practitioner.

Question 59

Is Vital all in one Fructose intolerance?

Accepted Answer

- Vital All in One is not suitable for anyone following a low fructose diet given the number of fruits in the formula. - Vital Organic Greens & Vital Protein are suitable.

Question 60

Is VAIO suitable for children?

Accepted Answer

For Children under 12 years, due to the detoxing herbs, we would recommend talking to your health care practitioner before taking Vital All-In-One.

Question 61

Are there any side effects from taking Vital All-In-One?

Accepted Answer

Generally Vital All-In-One is very well tolerated. Vital All-In-One contains ingredients that cleanse and detox the system, thus some people may experience mild symptoms when you first start taking Vital All-In-One. This may include mild nausea, bloating, excessive flatulence, general gut discomfort or a minor skin irritation.If this does occur, we recommend reducing the serve of Vital All-In-One by half while your body adjusts (approx. 2 – 4 weeks), and then gradually increase to the full 10g dose.If these sorts of symptoms become extreme or start to influence your day to day routine, please discontinue Vital All-In-One and gain some support from your health care practitioner

Question 62

Anything to consider before taking Vital All-In-One?

Accepted Answer

If you are under the care of a practitioner for any disease or serious condition, please discuss with them, before starting any M&P product. **Note to staff: Offer them a couple of Vital AIO samples and a mini brochure to take to their next appointment with their healthcare practitioner so they may discuss their individual health needs and medical situation.

Question 63

Are there any concerns taking Vital All-In-One while I am on prescription medications?

Accepted Answer

Vital All-In-One is a food, however you should inform your healthcare professional of any significant lifestyle or dietary changes if you are taking prescription medications, as it is important that they are aware of everything you take and can assess your individual health needs.Vital All-In-One does contain naturally occurring Vitamin K, please consult your healthcare professional if on blood thinning medication such as Warfarin.

Question 64

I have heard that there are issues around taking Ginseng on a continuous basis. With the increase in Siberian Ginseng in Vital All-In-One, do I need to take a break every few months?

Accepted Answer

Siberian Ginseng is not classified a true Ginseng. Its botanical name is Eleutherococcus senticosus. Siberian Ginseng is in a class of herb called an adaptogen, which helps the body manage and adapt to stress and is totally appropriate to consume daily, as are all the ingredients in ‘Vital All-In-One’.The restriction you have raised does apply to Korean Ginseng as it is what the Chinese call a ‘stimulatory warming tonic’, and it is not appropriate for people under 50 to consume on a regular basis.

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